Description :
Application Support Engineer
Description
The Support Engineer is responsible for contributing to the ongoing availability of the technology & infrastructure that the trading department requires to meet its goals. This includes but is not limited to:
1. Supporting a portfolio of applications/services in a secure and reliable manner
2. On-boarding new systems and services from application portfolio team
3. Supporting, or overseeing the support of technology infrastructure in a secure and reliable manner
The Support Engineer reports to the Application Support Manager. Direct customers will include traders, the analytics team, the trading tech team and all who rely on technology infrastructure, applications and services to function as expected 24 x 6 in a secure and reliable manner.
Core Criteria
1. General BW Requirement
a. Creative, original thought and not constrained by status quo, initiative with conceptual intelligence.
b. Open to giving and receiving direct criticism in an environment where people are encouraged to challenge and criticize management of all levels.
2. Support Skills
a. 7+ years of IT experience, with 3+ years in enterprise support, including 24x7 coverage
b. Experience supporting broad portfolio of applications (25+), home grown as well as third party
c. Knowledge of support engineering as a discipline
d. Experience on a trading floor highly desired
e. Technical degree
f. Detail oriented, can follow procedures
g. SQL a must, relevant experience with a Microsoft development environment a plus
3. Management Ability
a. Can communicate effectively at the right level with customers (Infrastructure, developers, etc.), the Head of Core Tech, different types of staff, (support engineers, level-1 associates, etc.)
b. Ability to spot flaws in process design, create new design to eliminate the flaws
4. Right Personality/Brains
a. Grace under pressure, combined with paranoia/high responsibility. Imagine a nuclear power plant engineer or an emergency room employee. Must be steady under stress.
b. Good common sense/judgment.
Fast processing speed. Need to keep up in a fast-pace
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