Company : |
CPG Executive Consulting Pte |
Country : |
Ireland |
Area : |
Dublin |
Sector : |
Operations |
Specialism : |
All |
Experience : |
5 - 7 |
Salary : |
30,001 - 60,000 per year (EUR Euro) |
Education level : |
Undergraduate Degree |
Desired travel : |
No |
Contract type : |
Permanent |
Employment type : |
Full time |
Work permit for : |
European union |
Publication date : |
2010 - 09 - 01 |
Reference : |
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Description :
Position: Client Service Manager Custody
Job Description
Client Service Manager is the key to the company delivering a quality and competitively priced service. Managers will be responsible for directing team resources to achieve overall client satisfaction and will be evaluated on their ability to provide client satisfaction as efficiently as possible and at the lowest cost to the group. Achieving this will require leadership, initiative, creativity, management skills including delegation and the ability to instill enthusiasm and commitment among team members.
Key Accountabilities
Client Relationship:
• The Client Service Relationship Manager and Managers will establish service standards for clients. Managers will be responsible for instituting and reporting on measures to determine the team's performance in meeting these standards.
• Establish and maintain relationship to ensure an exceptional value added service to Global Custody clients.
• Improve the profitability and revenue stream of primary accounts.
• Remain knowledgeable of changing industry initiatives and educate clients continually through presentations.
• Establish solid contacts with all areas and all levels at clients’ organizations.
Human Resources Management:
• The Manager will be responsible for the cross-training of staff on Custody procedures to develop depth and breadth of knowledge.
• Managers will also be responsible for the performance reviews of team members and will have the authority to recommend promotion. Team Leaders will also have the authority to handle employees failing to meet team expectations.
Improve Efficiency:
• Review and reorganize functional tasks for maximum efficiency. Managers will be expected to minimize overtime and to implement additional efficiencies as automation projects are completed.
Risk Management:
Ensuring adherence as well as contribute to the design and/or adjustment of all established procedures and controls.
Expected Outputs and Duties
• Client satisfaction with the provided service.
• Improvements on the process and the productivity.
• Team spirit and success of the team.
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Requirements :
Key Competencies Required
• Communicates Effectively
• Drives Continuous Improvement and Innovation
• Exhibits Sound Judgement and Solves Problems
• Coaches, Develops and Inspires Others
• Takes Initiative and Assumes Responsibility
• Fosters Team Spirit
• Technically Proficient
Key Technical / Functional Knowledge, Skills, Experience, & Capabilities Required
• Experience in planning, initiating and following through to meet objectives
• Ability to coordinate across department to meet client needs
• Ability to identify, recommend and implement solutions
• 4 year college degree, business/finance/accounting concentration
• Ability to manage & organise a team
• Ability to keep both staff and management informed on all developments
• High degree of analytical ability
• Ability to work quickly and accurately under pressure
• Ability to perform long range task while experiencing short-term interruptions
• Ability to plan and prioritize assignments
• Minimum of 5 years of global custody experience.
• Thorough knowledge of Excel
• Minimum 3 years of supervisory experience
• Excellent spoken & written English,
Key Performance Indicators
• Nurturing client relationships
• Enhancing productivity and efficiency in the department
• Promoting a cohesive team while developing individual career paths by giving leading example, training new staff and interviewing job applicants
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