Description :
Business Implementation Manager – Cash Management – Banking - Ireland
Role Purpose
To manage pro-actively the implementation of new Ireland domestic, Pan-European and Global Cash Management solutions for Irish customers. To ensure the solution is coordinated and delivered within agreed timescales, managing customer expectations and resolving any issues arising with relevant product owners
Accountability:
• Responsible for all aspects of new client implementations for Irish clients within the Cash Management Department.
• To undertake customer implementations and to create a working partnership between the customer and the Bank. Identify where new products/services can be integrated into their existing operations to compliment their working practices, creating greater efficiency for the customer
• The jobholder will highlight, monitor and resolve day to day customer implementation related queries, escalating lo line manager as appropriate.
• Whilst working largely within defined procedures, the jobholder is required to identify, define, address and resolve the numerous issues that can arise during implementations. This can include areas such as product functionality, documentation negotiation, credit requirements, and conflicting priorities.
• They are responsible for resolving these issues in conjunction with any relevant internal areas/departments such as customer documentation unit, Product Management, Sales Managers and Relationship Managers.
• To develop the relationship with the customer during the implementation process.
• To ensure processes are in place to collect appropriate charges from customers in accordance with the charges agreed during the sales process.
• To keep up to date with product enhancements and technical issues in order to implement the best possible solution for the client.
• The jobholder will ensure the fair treatment of our customers both personally and as an organisation.
• The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
• The job holder will address any areas of concern in conjunction with line management and/or the appropriate department.
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